Faith Parlour House ensures that every transaction at our website is faultless. We genuinely believe in our products.
We hope that every order you place with Faith Parlour House meets or exceeds your expectations. If you are not completely satisfied with your purchase, please don’t hesitate to email us at [email protected] so that we may correct any shortcomings. We love to hear any feedback you may have so that we can continue to improve our service to you.
Returns
- For products that have been incorrectly shipped, damaged in transit, and/or have defects, simply mail us at [email protected] or call +919651821485 (10:00 am to 8:00 pm IST) to initiate the return process.
- Do not ship any product back to us without getting a confirmation for exchange from us.
- We will send you an email with detailed instructions on how to exchange your product once we receive your request for an exchange.
Exchanges
We will exchange a product only if we have sent you a completely different product from the one that you ordered. For an exchange, please email us within 48 hours of delivery, stating the reason for exchange. Our customer care will contact you as soon as possible. Please share your order number/invoice number in the email.
Merchandise can be exchanged only if it is returned unused and intact (in saleable condition).
If you are returning, the product should be unused, with all original labels intact and should be sent back in original packaging with a copy of original invoice.
We do not allow returns in the following instances:
- Used products/merchandise
- Seals that have been broken
- All Make-up Products
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped will not be cancelled.
Cancellation by Faith Parlour House
Under certain
circumstances it might not be possible for us to accept an order then we may be
compelled to cancel the same. We reserve the right to refuse or cancel any
order for any reason at our sole discretion. Some situations that may result in
your order being cancelled can include:
– Limitations on quantities available for purchase
– Inaccuracies or errors in product or pricing information
– Problems identified by our credit and fraud avoidance department
We may also ask for additional verification or information before accepting and processing any order. Our customer care will contact you if all or any portion of your order is cancelled or if we require additional information to accept your order.
If your order is cancelled after your credit card/debit card has already been charged, then the charged amount will be reversed to your bank Account/credit card. The customer must agree not to dispute the decision made by us and accept our decision regarding the cancellation.
Refund Payment Policy
For goods that you have purchased during an online discount, the refund will be through a Coupon Code worth the amount paid for the product.
For goods bought on MRP, refunds will be carried out according to the payment mode that was used. If the payment was made through Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account.
The refund process will be initiated once we have received the product(s). Our refunds are processed in 15 working days.
Return shipping charges will be borne by the user for sending the products to us.
*We reserve the right to pay you back by means of an online voucher in case there are no stocks left of the item returned.